Primary channel
Send your inquiry via the Sign Up sequence, so it stays attached to the same account credentials used during onboarding.
General guidance for inquiries
Reach out via the Sign Up flow
Connect with Aselsan
Aselsan funnels every inquiry through a single, streamlined channel embedded in the Sign Up journey. Your message stays linked to your account profile, ensuring accurate routing and faster follow-ups.
General inquiry overview
Aselsan does not publish direct email, phone, or street addresses on this page. To ensure consistent handling, submit requests through the Sign Up flow.
What to include
State a concise topic, the page you were viewing, and a clear description of what you need. This helps route your request to the right expert.
Response windows
Expect a reply within 1–2 business days. Messages sent after hours are queued and handled the next business day.
Reach out through the Sign Up portal
Start on the Sign Up page and complete the onboarding steps. If you have a question, attach it during the process so it can be reviewed alongside your profile data.
Open Sign Up
Visit signup.html and begin the onboarding sequence.
Provide details
Enter precise information so your inquiry reaches the right team with full context.
Submit
Finish the flow and include your question for prompt review and follow-up.
Response hours and timelines
We review inquiries during standard business days, Monday through Friday. Peak periods and holidays may extend the timetable.
When are inquiries reviewed?
During regular weekdays. Messages received outside these times are attended to on the next business day.
How fast is a reply?
Typical turnaround is 1–2 business days, depending on topic complexity and volume.
Where to send my inquiry?
Use the Sign Up flow so your request follows the same account-based routing.
About policy questions?
Check the policy pages first. If you still need guidance, submit via Sign Up and reference the relevant section.
